Privacy Policy Surrey Video Website: www.surreyvideo.co.uk Last updated: 25 June 2026 1.

Introduction Surrey Video is committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your information. This website contains embedded third-party content, including videos and maps, which may collect information about visitors in accordance with the respective providers' privacy policies.

2. Who We Are Surrey Video South Croydon, Surrey, United Kingdom Email: surreyvideo@btinternet.com Website: www.surreyvideo.co.uk For any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect Information you provide directly We may collect: Your name Email address Telephone number Postal address Details of your enquiry Information relating to your booking or project Information you choose to provide in contact forms or emails Information collected automatically When you visit our website, we may automatically collect: IP address Browser type and version Device information Pages visited Date and time of your visit Referring website information Cookie and usage information

4. How We Use Your Information We use your information to: Respond to enquiries. Provide quotations. Deliver video production and media transfer services. Manage bookings and customer projects. Process payments and invoices. Communicate regarding orders and services. Improve our website and services. Comply with legal and regulatory obligations. We do not sell your personal information to third parties.

5. Legal Basis for Processing Under UK GDPR, we rely on the following lawful bases: Contract To provide the services you have requested. Legitimate Interests To operate and improve our business and respond to enquiries. Legal Obligation To comply with tax, accounting and legal requirements. Consent Where you agree to receive marketing communications or accept non-essential cookies.

6. Contact Forms When you contact us through our website contact form, we may collect: Name Email address Telephone number Any information contained within your message We use this information solely to respond to your enquiry and to provide our services. Enquiry information may be retained for a reasonable period for customer service and business administration purposes.

7. Customer Media and Personal Materials Customers may provide us with materials including: VHS tapes Camcorder tapes Cine film Photographs Slides DVDs Audio recordings Memory cards Hard drives Digital files These materials may contain personal information and images of individuals. We process these materials solely for the purpose of providing the requested services and treat all customer materials as confidential.

8. Retention of Customer Materials and Digital Files Original customer materials are returned to customers upon completion of the work. Digital copies and project files may be retained for a limited period to: Provide technical support; Produce replacement copies if requested; Resolve customer queries. Unless otherwise agreed, completed project files may be deleted after a reasonable period. Customers are strongly advised to maintain their own backup copies of all digital files supplied to them.

9. Embedded YouTube and Vimeo Videos Our website may contain embedded videos from: YouTube Vimeo When you visit pages containing embedded videos, these services may: Collect your IP address; Set cookies on your device; Gather information about your interaction with the video content. This may occur even if you do not play the video. For more information, please see: YouTube Privacy Policy Vimeo Privacy Policy

10. Google Maps Our website may contain embedded maps provided by: Google Maps When you access pages containing embedded maps, Google may collect information including: IP address; Device information; Usage information. For further information, please see: Google Privacy Policy

11. Cookies Our website may use cookies to: Ensure the website functions correctly; Improve user experience; Analyse website traffic; Enable embedded services such as YouTube, Vimeo and Google Maps. You may control or disable cookies through your browser settings. Where required by law, we will ask for your consent before placing non-essential cookies on your device.

12. Website Analytics If analytics services are used on our website, they may collect: IP address; Device information; Pages viewed; Time spent on the website; General website usage information. This information is generally aggregated and used to improve our website and services.

13. International Transfers Some third-party services used on our website, including Google, YouTube and Vimeo, may process personal information outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards are used in accordance with UK data protection laws.

14. Sharing Your Information We may share your information with: Website hosting providers; IT service providers; Payment processors; Professional advisers; Government authorities where required by law. We do not sell or rent your personal information to third parties.

15. Data Security We take reasonable technical and organisational measures to protect personal information from: Loss; Misuse; Unauthorised access; Alteration; Disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

16. Your Rights Under UK GDPR, you have the right to: Request access to your personal information. Request correction of inaccurate information. Request deletion of your information. Restrict processing. Object to processing. Request transfer of your information. Withdraw consent where processing is based on consent. To exercise any of these rights, please contact us.


17. Complaints If you are unhappy with how we handle your personal information, you have the right to complain to: Information Commissioner's Office Information Commissioner's Office website

18. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised update date. Contact Us Surrey Video South Croydon, Surrey, United Kingdom Email: surreyvideo@btinternet.com Website: www.surreyvideo.co.uk